TN SLA Pilot Service Questionnaire

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the TN SLA service pilot experience so far. We appreciate your business and want to make sure we meet your expectations.

1. Did you find it easy and convenient to log onto the TN SLA Monitoring system?

YesNo

If No, specify challenges experienced?

2. Did you experience any challenges during the pilot period?

YesNo

If No, specify challenges experienced?

3. Are you satisfied with the accuracy of the following KPI’S?

(A) Latency

YesNo

If no, provide reasons

(D) Packet Loss

YesNo

If no, provide reasons

(B) Jitter

YesNo

If no, provide reasons

YesNo

If no, provide reasons

(E) Bandwidth utilization

YesNo

If no, provide reasons

4. Are you currently satisfied with the SLA monitoring system?

YesNo

If no, provide reasons

5. Please provide any suggestions or comments?

Thank you for your time and input!

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TN Service Level Agreement (SLA) Pilot Service Questionnaire

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