As part of gathering perspectives for this article, we spoke with Senior Manager: Customer Contact Centre, Mr Rowan Farmer, who highlighted key customer service trends, challenges, and ongoing initiatives aimed at improving the overall customer experience.

As part of this article, we spoke with Supervisor: Technical Service Support, Ms Ruth Kamalanga-Mufenda, and her Technical Service Support Team, who explained the various technical and environmental factors that can impact internet speeds, as well as best practices for maintaining a reliable connection.

WINDHOEK, NAMIBIA – 30 July 2026: Telecom Namibia is pleased to announce that the Board of Directors has extended the acting appointment of Mr Armando Perny as Acting Chief Executive Officer, for a period of six months, commencing 1 August 2026 and ending on 31 January 2027.

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