Windhoek, 8 August 2023 -Telecom Namibia is experiencing sporadic service interruptions on some fixed and mobile, data and voice services, as a result of a fibre break on the West African Cable System (WACS) and the South Atlantic 3 (SAT–3) undersea cables, impacting connectivity to Namibia.
According to network status reports, SAT–3 was cut on Sunday morning, while WACS went down later that evening. Telecom Namibia has observed the issue of slow internet and is working with its international partners in resolving it.
Dr Stanley Shanapinda, Telecom Namibia’s CEO, assures customers that the company is committed to ensuring service delivery to its customers and that the impact on operations would be minimal. “Telecom Namibia would like to assure its customers that it is working around the clock with its international support partners to ensure that all functionalities are fully restored to normalcy. We have been proactive by re-routing the traffic to ensure our customers stay seamlessly connected,” he stated.
Telecom Namibia apologizes for the inconvenience caused and would like to assure its customers that we are committed and are working tirelessly to ensure improved service delivery.
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Head: Corporate Communication & Public Relations