Windhoek, Namibia – 21 October 2024 – Telecom Namibia is continuing to work diligently to restore full functionality to its VSAT fixed and mobile (voice and data) services following a satellite outage that occurred on 19 October 2024.

The outage was caused by an anomaly on the Intelsat 33e satellite, which is affecting customers in Europe, Africa, and parts of the Asia-Pacific region. The satellite experienced a loss of power, resulting in a service disruption. Telecom Namibia is working closely with Intelsat to address the situation.

“We understand the critical nature of these services and the inconvenience this disruption is causing our customers,” said Mr. Calvin Muniswaswa, Acting Chief Executive Officer - Telecom Namibia. “Our teams are committed to resolving this issue as quickly as possible.”

Telecom Namibia remains committed to restoring full service as soon as possible and will continue to provide regular updates on the situation.

Customers experiencing difficulties with VSAT services are encouraged to contact the Telecom Namibia Customer Contact Centre at 11000 for assistance.

For details, contact:

Nomvula Kambinda
Head: Corporate Communication & Public Relations
Tel: 0612012448
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.