Windhoek, Namibia – 21 October 2024 – Telecom Namibia is proud to announce the launch of a dedicated whistleblowing hotline, a new initiative aimed at fostering transparency, ethical conduct, and accountability across all levels of the organization.

The whistleblowing hotline known as “The Jiva Tip-Off Hotline”, will serve as a confidential and secure channel for employees, stakeholders and public to report any misconduct, violations of company policies or unethical practices like fraud, corruption and bribery which they may encounter, that is applicable only to Telecom Namibia.

The whistleblowing hotline will be managed by Deloitte, an independent third-party consultant to ensure confidentiality and impartiality. All reports will be investigated thoroughly, and appropriate actions will be taken to address any issues uncovered.

Key Features of the Whistleblowing Hotline:

• 24/7 Availability: The hotline will be accessible 24 hours a day, 7 days a week, via a toll-free number, email, and online submission form.
• Confidential and Anonymous: Individuals reporting can choose to remain anonymous, and all reports will be treated with the highest level of confidentiality.
• User-Friendly Interface: The reporting process is designed to be straightforward and accessible, removing barriers that may prevent individuals from coming forward with important information.
• Multilingual Support: To accommodate our diverse audience, the hotline will support multiple local languages, ensuring that issues can be reported in preferred languages.
• Independent Oversight: The independent third-party consultant will manage the hotline to ensure unbiased handling of all cases.
• Protection Against Retaliation: Telecom Namibia has a zero-tolerance policy toward retaliation against those who report in good faith.
• Stringent Protocols: All reports will be managed through a secure system that allows for efficient tracking and investigation of issues raised. This ensures that every report is taken seriously and addressed promptly. 

The whistleblowing hotline is part of a broader effort by Telecom Namibia in reinforcing our commitment to ethical practices and compliance with regulatory standards. By providing a safe space for reporting misconduct, we aim to not only protect our organization but also empower our employees, stakeholders and public to uphold the values we stand for.

We encourage all to familiarize themselves with the details of the whistleblowing hotline and to use it as a vital tool in safeguarding the integrity of our operations through the following reporting channels:

Toll free number: 0800301630
Website address is www.tip-offs.com
Email This email address is being protected from spambots. You need JavaScript enabled to view it.

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